I'm using MFA and I have a new phone. What do I do?

You have three options to continue using MFA with your new device:

Option 1: Transfer Your Authenticator App

If your authenticator app supports backup/syncronizsation (such as Microsoft Authenticator or Authy):

1. Transfer your authentication codes to your new phone using the app's built-in backup or syncronisation feature.
2. Follow your app's specific transfer instructions.

Option 2: Request an MFA Reset

Contact our Customer Care Team at info@jobcloud.ai. We'll reset your MFA so you can set it up fresh on your new phone.

Option 3: Use Your Recovery Code (Temporary Access)

If you still have access to your old phone or saved the recovery code:

1. Use your recovery code to log in temporarily.
2. Contact the Customer Care Team at info@jobcloud.ai to request an MFA reset.
3. Set up MFA on your new device once reset.

Best Practice: Always save your recovery code in a secure location when you first set up MFA to avoid access issues during device changes.