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JobCloud ONE

I'm using MFA and I accidentally deleted my authenticator app. What do I do?

  • Updated

If you have your recovery code:

  1. Log in using your recovery code (see article What is a recovery code?).
  2. Save your NEW recovery code.
  3. Contact our Customer Care Team at info@jobcloud.ai to reset MFA.
  4. Reinstall the app and set up MFA again.

 

If you don't have your recovery code:

  1. Contact our Customer Care Team at info@jobcloud.ai.
  2. We'll verify your identity and reset your MFA.

  3. Set up MFA on your new device.