Once you receive confirmation from our customer support team that MFA has been activated, you can begin the setup process. The entire setup takes approximately 2-3 minutes.
- Go to JobCloud ONE and enter your email and password, or use the login link.
- Open your authenticator app*.
- Tap "+" or "Add Account".
- Select "Scan QR code" or choose manual setup and enter the provided key into the app.
- Point your camera at the QR code displayed on your screen.
- Your app will add "JobCloud ONE" and display a 6-digit code.
- Enter this code on your computer and click "Verify".
- A recovery code will appear. Important: Save this code immediately in a secure location, as it will not be displayed again. This is your backup code in case you lose access to your phone.
- Click "Continue" to complete MFA activation for your account. You are now logged into JobCloud ONE.
If you experience issues scanning the QR code, try the following:
- Increase your screen brightness to maximum.
- Clean your phone's camera lens.
- Hold your phone 6-8 inches (15-20 cm) from the screen.
- Verify that your authenticator app has camera permission enabled.
Alternatively, you can use manual entry:
- Click "Can't scan QR code?".
- Copy the setup key.
- In your authenticator app, select "Enter manually" or "Enter a setup key".
- Account name: JobCloud ONE.
- Paste the setup key.
- Save.
*If you don't have an authenticator app yet, you can download one from your app store.
Recommended apps:
Google Authenticator: iPhone | Android
Microsoft Authenticator: iPhone | Android
Other supported apps: Authy, 1Password, LastPass Authenticator, or any TOTP-compatible app.